Shipping Policy

At Mahadev Krupa, we are committed to delivering your products safely and on time. Please read our shipping policy carefully to understand how we handle order dispatch, delivery, and tracking.

1. Order Processing
All confirmed orders are processed within 1–3 business days (excluding public holidays). Once your order is shipped, you will receive a shipping confirmation email or SMS with tracking details. In case of any delays due to holidays or unforeseen circumstances, we will notify you promptly.

2. Shipping Partners
We have partnered with reliable courier services such as BlueDart, DTDC, Delhivery, and other trusted logistics providers to ensure safe and timely delivery across India.

3. Estimated Delivery Time
Metro Cities: 3–5 business days
Other Locations: 5–10 business days
Remote or rural areas may take longer depending on courier service availability. Delivery timelines may vary due to weather conditions, courier delays, or regional restrictions.

4. Shipping Charges
Free shipping is available on all orders above ₹[your amount]. A nominal shipping fee of ₹[e.g., 49–99] may apply to orders below the free-shipping threshold. Any additional charges, such as express delivery or Cash on Delivery fees, will be displayed at checkout before payment.

5. Order Tracking
Once your order is dispatched, your tracking number will be shared via email or WhatsApp. You can track your shipment through the courier partner’s website or via the Track Order section on our website.

6. Undelivered or Returned Orders
If a shipment is returned to us due to an incorrect address, multiple failed delivery attempts, or refusal to accept the parcel, we will contact you to arrange re-delivery. Additional shipping charges may apply for reshipment.

7. Damaged or Lost Packages
If your package arrives damaged, please record an unboxing video and contact us within 48 hours of delivery. In case of lost shipments, we will coordinate with the courier partner and provide a resolution such as a replacement or refund based on the investigation report.

8. International Shipping
Currently, mahadevkrupa.shop ships only within India. International shipping will be available soon.